A year ago I was planning for growth.
Like many others in the Microsoft 365 space, I could see huge opportunities ahead. Then AI exploded into every conversation, every social media feed, and every boardroom discussion.For a while, it felt like everyone suddenly had the answers.
"Just ask ChatGPT."
"Copilot will do it."
"Claude can create it for me"
"We don't need training anymore."
But after spending the last year working with organisations of all sizes, I've realised something important:
Most businesses don't have an AI problem. They have a people and process problem.
